When a customer creates an account on the Genesis Cloud platform, the default payment method is set to On-demand. To use the Account Balance feature and switch your payment method to Prepaid, you need to enable this feature.

How to Enable Account Balance Feature

  • Log in to the console dashboard. 

  • Click on 'Billing' under 'Account' section in the left-hand side menu.

  • You will see an 'Upgrade to Account Balance' button at the top.

  • Click on it, a new popup windows will appear with important instructions.

  • Read the instructions carefully, then click on 'Activate Account Balance' to enable the feature. 

  • Once enabled, the Account Balance feature will become available in your account. 

How to Use Account Balance Feature 


Recharge

  • In order to add funds to your account balance, click on 'Recharge' button. 

  • New popup windows will appear, put recharge amount of your choice (minimum is $10) and select payment method.

  • Click on 'Recharge'.

Auto recharge


To ensure continuous access to services, customers can enable the Auto-Recharge feature. 


  • Click on 'Auto recharge' button. 

  • Enable the toggle in the new popup window.

  • Set threshold value under 'When balance goes below the value' option (minimum is $10). At this value an auto-recharge will be initiated.

  • Set recharge amount under 'Bring my balance back up to' option (minimum is $10). This much amount will be added when the trigger is met.

  • Select payment method. 

  • Click on 'Save'.

Set up notification


Enabling this option will email you when your account balance goes below a specified amount. It is useful if auto-recharge is disabled.

  • Click on 'Set up notification' button. 

  • Enable the toggle in the new popup window. 

  • Set the threshold value (minimum is $10).

  • Click on 'Save'.

Account Balance Transactions


You can also see all your 'Account Balance' transactions with this option. 

  • Click on the 'History' icon.

  • The list of all transactions will appear with specific details.