To verify your account, you will be asked to provide a phone number. Once you have verified your account, you can create instances and other resources.


Why does Genesis Cloud ask to verify the phone number?

  • We take spam and abuse seriously. Using phone numbers to verify identity is one way to protect instance availability and combat abuse.

  • We use the phone number to send you a verification code. We also make sure the phone number is not being used on many different accounts.


How to verify your account


Step 1: Provide your phone number

Enter the received code in the designated fieldEnter your phone number in the designated field


Step 2: Enter the code provided

Enter the received code in the designated fieldEnter the received code in the designated field


Step 3: Done

You should see a notification saying: Your phone number has been verified successfully!

Upon entering the correct code, your account has now been verified and you can access computing and other resources.


Welcome to Genesis Cloud!


I have not received the verification code


You should get the code immediately. If you have not, you can request a new code. Make sure you are not running into one of these common problems:

  • Some countries/regions and carriers do not support SMS messages from Genesis Cloud: Most mobile carriers support SMS messages from Genesis Cloud. If your carrier does not support SMS messages from Genesis Cloud, you can try the voice call option, or use a different phone number.

  • There are too many accounts with the same phone number. To help prevent abuse, we limit the number of accounts that can be associated with each phone number.

  • SMS message delivery can be delayed: Delays can happen in densely populated areas, or if your carrier's infrastructure is not well maintained. If you have waited more than a few minutes and still have not received a SMS message from us, try the voice call option.