Genesis Cloud is not designed or intended to be used as a remote desktop environment. Due to the location of our data centers in Iceland, most customers will see a higher than acceptable latency when connecting to a remote desktop.


Note: If you install the Ubuntu Desktop this will also install the WiFi and Bluetooth utilities that are packaged for consumer hardware. These utilities will indefinitely hang your instance on boot waiting for these non-existent devices to initialize. 

Unfortunately, there is nothing we can do to fix this.  


If you need to use the graphical interface for a program running on your instance please consider using X11 Forwarding. See a detailed X11 forwarding FAQ here.


If a desktop environment is required please see this article:

https://www.digitalocean.com/community/tutorials/how-to-install-and-configure-vnc-on-ubuntu-18-04