Learn about the accepted payment methods for Genesis Cloud, important security measures, and restrictions to ensure a smooth setup of your account.

To make Genesis Cloud services accessible to as many customers as possible, we accept all major credit cards. However, there are important considerations before adding your payment method:


3D Secure Authentication:

To prevent fraud, we only accept credit cards secured with 3D Secure authentication.


Card Verification Hold:

To verify that your card is valid, we place a temporary $1 hold on the card. This is not a charge and will be automatically released after 7 days.

Payment Methods Not Accepted by Default:

  • Prepaid cards

  • Cards without 3D Secure authentication

  • Cards already associated with another Genesis Cloud account


Please ensure your payment method meets these requirements to avoid any disruptions.


Important: If there is a reason you need to use one of these payment methods please contact us at support@genesiscloud.com so we can whitelist your card.